Frequently asked questions
How do the online events work?
All items will be available to view and buy on our website once the online event goes live.
We will have 1000s of items to choose from, from 40 different sellers.
Click on the links to view the items by category, by seller, or view them all together.
Can I save items in my basket?
No! Unfortunately, you can’t hold items in your basket - so if you see something you want, check out and buy it before someone else does! Even if this means doing multiple orders throughout the sale!
How much is delivery?
Delivery is charged per seller you buy from, not per item. Buy as many items as you want from the same seller and only pay the delivery charge once. Each seller has between 40-80 items to choose from and the average delivery fee per seller is just £3.50! So, if you place an order for multiple items from the same seller, you will only be charged one delivery fee at the checkout. If you place an order for multiple items from different sellers, you will be charged one delivery fee per seller at the checkout.
How do I know if my items are from the same seller?
The sellers can be identified in the item description E.g., Seller 1, Seller 2 etc.
You can click on the Seller links and view items by seller.
You can filter the items by Seller.
If I place a 2nd order from a seller I've already bought from, will I be charged the delivery fee again?
You will need to pay the delivery fee again at checkout. But don't worry, we'll refund any additional delivery fees. Just drop us an email at email@example.com or message us on Facebook.
When will I receive my items?
All items are delivered via Hermes or Royal Mail within 3-5 working days. Tracking numbers or proof of postage can be sent on request and all items are fully insured.
What payment methods are accepted?
Payments can be made via PayPal or debit or credit card.
How long does the event last?
Available items will remain on the website for 7 days. But make sure you get there early for the best bargains!
My items are not as expected, what can I do?
We pride ourselves on having excellent quality items and we are confident you will not be disappointed. On the rare occasion this does happen, just send us a message, with a photo of your item.
How can I sell at one of your events?
Please click here for details on how to sell and to book a space.
Don’t forget to check the sellers’ other items - you can buy as many items as want from the same seller for one delivery fee!
Does my booking include the use of a table?
Unless stated otherwise, your booking will include the use of a table.
Tables are supplied at nearly all of our venues. At some of our venues there may an option to book a ‘Space Only’ and supply your own table.
Can I hire a clothes rail?
There is room for a clothes rail at the side of your stall, but unfortunately, we do not hire them, so you will have to provide your own.
What time can I set up my stall from?
Set up usually 45-60 mins before the event starts, depending on the venue. This will be emailed to you in your ‘Sellers Guide’ after booking.
Is there an age limit on items I can sell?
There is no age limit on the items you can sell. We would recommend that most buyers are looking for items for children aged 0-6 years. However, if you have some older items as well, we are happy for you to include these on your stall.
Can I sell new items, as well as preloved?
Yes of course. Most items for sale are preloved, but we also have many unused items and brand new items available.
Can I bring my own additional table?
Most of our events are fully booked for sellers, so we don’t usually have the space to accommodate additional tables.